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  • Salvatore Ferragamo Repairs | Cobblers Direct

    Salvatore Ferragamo Repairs Looking to repair your favorite Ferragamo shoes and boots? You've come to the right place! Our team of expert cobblers have been repairing Ferragamo shoes for decades. Whether you just need new heels, or are in need of full overhaul of soles, heels and a complete leather restoration, we've got you (and your Ferragamos) covered. Start a Repair

  • BAG & BELT REPAIR | Cobblers Direct

    Bag & Belt Repair Online Shoe, Boot, Handbag Repair by Mail Repair Services for Briefcases, Handbags & Belts Some may think that cobblers strictly fix shoes and boots, and they are happily mistaken! ​ Our cobblers are expert leather craftsman that have decades of experience carefully repairing bags-of-all-kinds—like purses, wallets, and briefcases—and belts, too. Leather repair is our specialty, but when it comes to bags and belts, we also repair fabrics, suedes, exotic skins, and more. ​ We can clean your bags, lengthen and shorten your belts, repair tears and replace missing or broken hardware on both, and much, much more. ​ Get started by choosing your repair needs below. Choose Category Choose Your Style (Click Below) Bags & Belts Handbags & Purses Handbags, Purses, Crossbodies, Clutches, Wallets, etc Belts Shorten, Lengthen, Buckles, Loops, Rivets, etc Bags & Briefcases Briefcases, Backpacks, Wallets, Duffles, etc

  • Women's Orthopedic Build Ups & Shoe Lifts Online | Cobblers Direct

    Women's Orthopedic Build Ups and Shoe Lifts Women's Online Orthopedic Build-Ups and Orthopedic Shoe Lifts by Mail Orthopedic Build Ups and Orthopedic Shoe Lifts for LLD Patients Our cobblers can perform orthopedic build-ups, or orthopedic shoe lifts, on shoes or boots for anyone with leg length discrepancy (LLD). These buildups range from an 1/8 inch lift and up to 3 inches tall, as needed, and we work hard to ensure a balanced orthopedic adjustment. ​ For these build-ups, we use an orthopedic material called “cloud crepe”, a cushion-type rubber that is light-weight and flexible—yet extremely durable. Cloud crepe comes in many different colors and thicknesses and can be used for any type of shoe lifting project. ​ A crepe build-up is either placed on top of the original sole to closely match the other shoe, or we can remove the very bottom (1/4 inch) of the original sole (also called a split-sole process), place the prescribed cloud crepe buildup onto the shoe, and then re-cement the original sole bottom back to the crepe build-up. This is called a "sandwich build-up" and it allows you to keep the original manufacturer's sole tread and cosmetic look. To finish, we create a comfortable rocker toe for proper rotation during wear. ​ After a professional orthopedic build-up is completed by our cobblers, it really shouldn’t be too noticeable. However, the comfort and protection it provides to the user will change daily life in the best of ways! Shop Orthopedic Services

  • Sneaker Sole Swap, Cleaning, and Restoration | Cobblers Direct

    Sandals Dress Shoes Dress Boots Sneakers & Athletic Work Shoes For Air Jordan, Nike, and Adidas custom sneaker restoration and sole-swaps Cobblers Direct proudly recommends Request a Quote below! Request a Quote The experts at FIXMYKIX will take good care of you and your kix. First Name Last Name Email Phone Zip Code What services do you need? Cleaning Custom Dyeing Sole Swap Other Choose brand Choose an option arrow&v Submit Thank you! The FIXMYKIX team will contact you shortly.

  • Belt Repair | Cobblers Direct

    Belt Repair Online Belt Repair by Mail We Can Fix Your Belt! Your favorite belts carry you (and your pants!) through the journey of life. Belts are not only necessary, but they're also a great way to express yourself with different designs, colors, materials, and more. When your beloved belt gets banged up, bruised, torn, dirty - or worse - Cobblers Direct can fix it! Our skilled craftsmen have decades of experience, and we can fix just about anything ranging from tears in the leather to broken buckles. Belt repair can be complex, as each job is custom and completed by hand. Often, our craftsmen must sew through thick layers of leather to make a delicate repair. We understand that your waist-hugger has a story to tell, and we promise to show it the care it deserves to go on living more lifetimes over your hips. Belt Re-sizing (Shorten and Lengthen) Our expert cobblers can shorten and lengthen your favorite belts to ensure they fit your waistline like a glove. No matter what fix you need to make, we'll work closely with you to determine which measurements make sense for your belt lengthening or shortening repair. Watch Custom Repairs Video Belt Repair Lost & Broken Hardware Missing a loop or rivet? Our cobblers will replace lost or broken hardware like d-rings, gate hooks, rivets, and more. In fact, we inventory thousands of pieces of hardware in several different finishes, including many styles of rivets—round heads, raised heads and flat heads—as well as hundreds of leather types and colors to work with. We know how important it is to best match the original hardware of your belt, and we have a near limitless collection on hand for our craftsmen to work with. Watch Custom Repairs Video Belt Repair Belt Cleaning & Recondition Inevitably, your belt is going to get dirty from everyday use no matter how careful you are. To restore your belt, our craftsmen will do a deep clean, add dye where necessary, and then recondition your belt back to its youthful glory. Belt Repair My Dog Ate My Belt! So your dog thinks your favorite belt is a chew toy, does she? Don’t panic! You’d be surprised how often we see articles that have been chewed up by dogs. Let us take a look. 9 times out of 10 we can fix them right up. No need to be upset at Chase for long. Belt Repair Belt Repair Service & Re-Cap - Belt re-sizing - Hardware Repair & Replacement - Cleaning & Reconditioning - Dog Damage Repair If you’d like to discuss your repair needs with a cobbler, please click here . We’ll Zoom call or email you to discuss your repair needs prior to getting started. You can even send our items into us for a Free Repair Consultation and we'll provide you with pricing once we've evaluated your items. We’re looking forward to meeting your favorites and getting them fixed up and back out to you to enjoy! Belt Repair

  • | Cobblers Direct

    Custom Dyeing

  • Midsoles | Cobblers Direct

    Midsoles Some styles of shoes have a a thicker-than-normal look for the soles, which is often accomplished by sandwiching a midsole (a thinner layer of rubber or leather) in between the sole and upper of the shoe. We can install midsoles in dark brown, black, or oak colors. The oak color can be stained a little darker than shown in the picture, to be more similar to what is shown in the sample picture that includes the shoe.

  • | Cobblers Direct

    Suede Cleaning

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    Join Our Growing Team Explore Our Job Openings Below Customer Service Representative 2621 Ridgepoint Dr, Austin, TX 78754, USA View Job Shipping Receiving Clerk 2621 Ridgepoint Dr, Austin, TX 78754, USA View Job

  • Customer Service Representative

    < Back Customer Service Representative Apply Now 2621 Ridgepoint Dr, Austin, TX 78754, USA Job Type Full Time About the Role We are looking for a Customer Service Representative (CSR) to be our first point of contact for any online repair customer who have questions or issues with a product or service that Cobblers Direct provides. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Our Customer Service Representatives, or CSRs, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our repair customers might face with accuracy and efficiency. The CSR will assist with all internal repair order entry, edits, maintenance and invoicing. Cobblers Direct CSRs are genuinely excited to help our repair customers. They’re patient, empathetic, and passionately communicative. They love to talk repairs and understand the value of good communication skills. Our customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to our team and. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving Strong phone contact handling skills and active listening Familiarity with client communication and order entry (ERP) systems and practices Good computer use and typing skills Experience with commonly used software programs (Excel, Word, Gmail, etc) Customer orientation and ability to adapt/respond to different types of characters Excellent communication (phone, email, text, chat) and presentation skills Ability to multi-task, prioritize, and manage time effectively About the Company Cobblers Direct is a homespun spin-off of the world-famous Shoe Hospital family of companies that have been repairing shoes, boots, handbags—even luggage, horse saddles, jackets, and near-anything made of leather—throughout the great state of Texas since 1906. ​ The Shoe Hospitals very first store in Houston took the shape of a horse-drawn carriage one hundred and fourteen years ago. Since then, we’ve opened dozens of brick and mortar stores throughout Austin, Houston, Dallas/Fort Worth and San Antonio to serve the repair needs of all shoe and boot buffs, connoisseurs, mavens, collectors, and enthusiasts alike! Today, the Shoe Hospital family of companies is the largest shoe repair company in the world, taking great pride in the quality of our craft. Apply Now